Digital empathy: the secret to good communication
Adapt the tone of voice to your message... Support your words with gestures… If empathy is naturally in oral exchanges, it is often forgotten in digital conversations. Yet poor digital communication generates frustration, misunderstandings and tension. At the time of remote and teleworking and international teams, knowing how to handle email and instant messaging is crucial! Make way for digital empathy!
Training objectives
👉 Adopt an empathetic posture 👉 Recognise the risks of a lack of digital empathy 👉 Follow the best practices of digital empathy
Collaboration
Intermediate
19min
Audience: General public
Prerequisite: we recommended that you have completed the course Developing constructive communication
Assessment of knowledge: Quiz
Updated on 12/1/2022
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